- What are your shipping costs?
Shipping costs vary based on the weight, size, and destination of your order. You can view the exact shipping costs during checkout. We typically offer multiple shipping options, allowing you to choose the method that works best for you. - Do you ship internationally?
Yes, we ship internationally. During checkout, you can select the shipping option that suits your country. Please note that international orders may incur additional duties and taxes, which are the responsibility of the recipient. - How do I track my order?
Once your order ships, we will send you a confirmation email with a tracking number. You can use this tracking number to check the status of your order on the shipping carrier’s website. - What should I do if the item I received is defective or damaged?
If you discover any defects or damage upon receiving your item, please contact us by email or phone within 7 days of receipt. We will provide a return or exchange solution. - What is your return policy?
You can return items within 7 days of receiving them. Items must be unused and in their original packaging. For more information, please visit our Refund & Return Policy page. - How do I contact customer service?
You can contact our customer service team at:
Email: alexmyers@papernest.store
Phone: (915) 340-2539
Our customer service team will assist you as soon as possible.
- What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, and other secure online payment methods. You will see the available payment methods during checkout. - Can I modify or cancel an order I have placed?
If you wish to modify or cancel your order, please contact us as soon as possible. We will generally try our best to accommodate your request before the order is processed, but once the order has been shipped, you will not be able to make changes or cancellations. - Do your products come with a warranty?
We are committed to providing high-quality products. If you have any quality problems with the product you received, please contact us within 7 days of receiving the product. We will provide an appropriate solution based on the situation.